HubSpot Troubleshooting

HubSpot Troubleshooting

Solutions to common HubSpot integration issues.
Connection Issues
"Authorization Failed"

1. Clear your browser cache and cookies
2. Log out of HubSpot in all browser tabs
3. Try connecting again
4. If persists, check HubSpot's status page

"Insufficient Permissions"

• Ensure your HubSpot user has Super Admin or Account Access permissions
• Check that your HubSpot portal allows third-party integrations

Sync Issues
Contacts Not Appearing

1. Verify contacts exist in HubSpot
2. Check if sync is enabled in settings
3. Click "Sync Now" to trigger manual sync
4. Review sync logs for errors

Duplicate Contacts Created

• The integration matches by email address
• Ensure contacts have valid email addresses in HubSpot
• Check for inconsistent email formats

Sync Taking Too Long

• Large contact lists (10,000+) may take several minutes
• Consider filtering to specific lists in HubSpot

Data Issues
Missing Contact Fields

• Only mapped fields are synced
• Add additional field mappings in sync settings

Outdated Contact Information

• Check sync frequency settings
• Increase to hourly if real-time data is needed

Getting Help

If issues persist:

1. Check the sync logs for specific error messages
2. Note the timestamp and error details
3. Contact support with this information