Last updated: February 8, 2026
AI Chat for Business is a product of Pinstripe Business Services LLC, a New York limited liability company.
By accessing, using, or subscribing to AI Chat for Business ("Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you must immediately discontinue use of our Service.
YOU EXPRESSLY ACKNOWLEDGE THAT AI TECHNOLOGY IS RAPIDLY EVOLVING, EXPERIMENTAL IN NATURE, AND MAY PRODUCE UNEXPECTED, INACCURATE, OR UNDESIRABLE RESULTS. BY USING THIS SERVICE, YOU VOLUNTARILY ASSUME ALL RISKS ASSOCIATED WITH AI-POWERED TECHNOLOGY.
AI Chat for Business provides artificial intelligence-powered chatbot services that you may deploy on your own websites, applications, and digital properties. Our Service includes:
We use third-party AI providers (including OpenAI) whose technology is subject to change without notice.
BY USING THIS SERVICE, YOU EXPLICITLY ACKNOWLEDGE AND ACCEPT THE FOLLOWING:
WHEN YOU DEPLOY A BOT TO YOUR WEBSITE OR APPLICATION, YOU ASSUME COMPLETE AND TOTAL RESPONSIBILITY. WE ARE NOT LIABLE FOR:
YOU AGREE TO THOROUGHLY TEST YOUR BOT IN A STAGING ENVIRONMENT BEFORE DEPLOYING TO PRODUCTION. DEPLOYING AN UNTESTED BOT IS DONE ENTIRELY AT YOUR OWN RISK.
AI bots created using our Service DO NOT provide professional advice of any kind.Bot responses should never be relied upon for:
You must not configure your bot to appear to provide professional advice, and you are responsible for ensuring appropriate disclaimers are visible to your users. Any reliance on bot-generated content is at the user's sole risk.
AI is NOT a Replacement for Human Judgment: AI-generated content should always be reviewed by a human before being relied upon for important decisions. AI cannot understand context, nuance, or consequences the way humans can.
Hallucinations and Errors: AI systems commonly "hallucinate" - generating confident but factually incorrect information. Your bot may provide responses that sound accurate but are completely false. This is a known limitation of current AI technology.
Content Filtering Limitations: While we implement content moderation, AI may still generate inappropriate, offensive, or harmful content. No content filtering system is perfect.
System Configuration Safeguards: We employ safeguards designed to prevent your chatbot's system configuration — such as its instructions, tone settings, and business rules — from being disclosed during conversations with end users. These measures are effective at blocking most attempts to extract this information. However, as with all AI-based safeguards, no protection is entirely impervious to every technique. Sophisticated or persistent attempts may, in rare cases, succeed in eliciting partial configuration details. For this reason, we recommend that you avoid placing highly sensitive or proprietary information directly in your bot's configuration if its exposure would cause significant harm. This is an inherent characteristic of current AI technology, not a deficiency specific to our platform.
Third-Party AI Providers: We rely on third-party AI services (including OpenAI) that may change their models, policies, pricing, or availability at any time without notice to us or you.
AI Model Updates: The underlying AI models powering our Service may be updated, replaced, or modified at any time. These changes may significantly alter your bot's behavior, response quality, capabilities, or personality.
No Consistency Guarantee: We do not guarantee that your bot will behave consistently over time. The same question asked today may receive a different answer tomorrow.
Provider Changes: We reserve the right to change AI providers at any time. This may result in changes to bot behavior, capabilities, and response patterns.
Feature Availability: AI features may be deprecated, removed, or significantly changed without advance notice as the technology evolves.
We may offer beta, preview, or experimental features. These features are provided "AS IS" with absolutely no warranty whatsoever. Beta features:
Using beta features constitutes additional assumption of risk beyond the standard Service.
You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other breach of security. We reserve the right to terminate accounts that violate these Terms.
You agree not to use our Service to:
Violation of these terms may result in immediate termination of your account without refund.
Interaction-Based Billing: Our Service operates on an interaction-based billing system. Each conversation/session with your bot counts as one interaction. Interaction limits vary by plan.
Free Trial: New accounts receive a 14-day free trial with Starter plan features. Credit card information is collected at signup. At the end of the trial period, your card will be automatically charged for your selected plan unless you cancel before the trial ends.
Subscriptions: Subscription fees are billed in advance on a recurring monthly or annual basis based on your subscription start date (not calendar months). All fees are non-refundable except as required by applicable law.
Auto-Renewal: Subscriptions automatically renew at the end of each billing period unless cancelled. You may cancel at any time through the Stripe customer portal in your account settings.
Overage Billing: If you exceed your plan's monthly interaction limit and have enabled overage billing, you will be charged per additional interaction at your plan's overage rate. Overage rates: Starter $0.20/interaction, Growth $0.10/interaction, Professional $0.05/interaction. You may set monthly overage caps to limit additional charges.
Usage Limits: If you reach your interaction limit and have not enabled overage billing, your bots will stop responding until your next billing cycle.
Price Changes: We reserve the right to modify pricing with 30 days' notice. Continued use after a price change constitutes acceptance.
Plan Changes and Downgrades: When you move to a lower-tier plan, your new plan limits take effect at the start of your next billing cycle. If your current resource usage exceeds the new plan's limits (e.g., team members, bots, documents, or channels), you will be notified and given a reasonable transition period to bring your account into compliance.
If you do not reduce your resource usage within the transition period, excess resources will be automatically deactivated (not immediately deleted) to bring your account within the new plan's limits. Deactivation priority is as follows: the most recently added resources are deactivated first, and the account owner is never removed.
Deactivated resources are retained for 30 days and can be restored by upgrading your plan during that period. After 30 days, deactivated resources are permanently deleted and cannot be recovered.
External channels (WhatsApp, Telegram, Slack, Discord, etc.) not supported by your new plan tier will be deactivated. Web widget deployment remains available on all plans.
Our referral program allows eligible customers to earn commission credits by referring new paying customers to AI Chat for Business. By participating in the referral program, you agree to the following terms:
Commission is calculated as a percentage of the referred customer's first monthly payment amount.
If a referred customer cancels their subscription within 30 days of their first payment, the commission credit will be reclaimed from your account. If your credit balance is insufficient, we may reduce future credits until the clawback amount is recovered.
Violation of these rules may result in forfeiture of all credits, removal from the referral program, and potential account suspension.
We reserve the right to modify, suspend, or discontinue the referral program at any time with reasonable notice. Changes to commission rates or tier thresholds will apply to future referrals only. Earned credits remain valid subject to these Terms.
Participation in the referral program does not guarantee any specific earnings. Referral success depends on factors outside our control. We make no representations about potential earnings.
Your Data: You retain ownership of your content and data. By using our Service, you grant us a limited license to process your data solely for providing and improving our Service.
Data Processing: We process data in accordance with our Privacy Policy and applicable data protection laws, including GDPR and CCPA where applicable.
AI Processing: Content you upload and conversations with your bots may be processed by third-party AI providers (including OpenAI). We do not control how these providers handle data beyond our contractual agreements with them.
Security: While we implement industry-standard security measures, no system is completely secure. You acknowledge the inherent risks of data transmission over the internet. We are not responsible for breaches caused by your own security practices or vulnerabilities.
Our IP: The Service, including software, algorithms, designs, and trademarks, is owned by us and protected by intellectual property laws. You may not copy, modify, or distribute our technology.
User Content: You retain rights to your original content but grant us a license to use, process, and store it for Service provision. You represent that you have the right to share all content you upload and that such content does not violate any third-party rights.
AI-Generated Content: Content generated by AI systems may not be subject to copyright protection under current law. You are responsible for determining the intellectual property status of AI-generated content in your jurisdiction. We make no claims regarding ownership of AI outputs.
We strive to maintain high service availability but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We may impose usage limits and restrictions on certain features. Downtime may occur for maintenance, updates, or circumstances beyond our control. We are not liable for any losses resulting from service unavailability.
Our Service integrates with third-party platforms including Google Drive, Notion, HubSpot, Shopify, and others. When you connect these integrations:
Our Service provides programmatic access through APIs and integrates with third-party automation platforms. The following terms govern your use of these features.
Our API is documented with an OpenAPI 3.0 specification. Documentation is maintained and kept up-to-date with current endpoints, including:
API documentation is available in your account dashboard and at our developer documentation portal.
Our Service integrates with third-party automation platforms including Zapier. When using these integrations:
Our Service uses the following third-party APIs to deliver functionality:
These services are governed by their respective terms of service and privacy policies. Changes to third-party APIs may affect Service functionality without prior notice from us.
Our Service allows you to deploy bots across multiple external platforms and channels including WhatsApp, Instagram, Facebook Messenger, Telegram, Slack, Discord, and email. When you deploy bots on external channels, the following terms apply:
Each external platform has its own terms of service and policies. By deploying your bot on any external channel, you agree to comply with that platform's terms. This includes:
WE ARE NOT LIABLE FOR:
External channels may be disabled, suspended, or removed at any time by the external platform or by us. We do not guarantee continued access to any specific channel. Channel availability may vary by subscription tier.
When you connect your Shopify store to AI Chat for Business, your bot may perform automated actions on your behalf. By enabling the Shopify integration, you agree to the following:
Your bot may be configured to perform the following actions on your Shopify store:
You are solely responsible for:
IMPORTANT: Order cancellations always require human agent approval and cannot be fully automated. The bot may only submit cancellation requests, which must be reviewed and approved by a human agent before execution.
WE ARE NOT LIABLE FOR:
All bot-initiated Shopify actions are logged with timestamps and details for audit purposes. You may review these logs in your dashboard at any time.
White-label and custom solutions are provided "as is" without additional warranties. Custom domain usage and branding modifications are your responsibility to configure correctly. We are not responsible for DNS, SSL, or configuration issues with custom domains.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, REVENUE, GOODWILL, DATA, CUSTOMERS, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
WE ARE NOT LIABLE FOR ANY DAMAGES ARISING FROM: (A) BOT BEHAVIOR OR RESPONSES; (B) DEPLOYMENT OF BOTS ON YOUR WEBSITES OR EXTERNAL CHANNELS; (C) RELIANCE ON AI-GENERATED CONTENT; (D) ACTIONS TAKEN BY YOUR USERS BASED ON BOT INTERACTIONS; (E) THIRD-PARTY AI PROVIDER CHANGES OR FAILURES; (F) SERVICE INTERRUPTIONS OR DOWNTIME; (G) DATA LOSS OR SECURITY INCIDENTS; (H) REFERRAL PROGRAM PARTICIPATION; (I) SHOPIFY OR OTHER INTEGRATION ACTIONS; (J) API USAGE OR AUTOMATION PLATFORM INTEGRATIONS; (K) PLAN DOWNGRADES, RESOURCE DEACTIVATION, OR DATA DELETION FOLLOWING ACCOUNT CANCELLATION OR PLAN CHANGES; OR (L) ANY OTHER USE OF OUR SERVICE.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE THREE (3) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
WE EXPRESSLY DISCLAIM ALL WARRANTIES INCLUDING BUT NOT LIMITED TO: MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, COMPLETENESS, AND QUALITY OF AI OUTPUTS.
WE DO NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) RESULTS OBTAINED FROM THE SERVICE WILL BE ACCURATE OR RELIABLE; (C) THE SERVICE WILL MEET YOUR REQUIREMENTS; (D) ANY ERRORS WILL BE CORRECTED; OR (E) BOT BEHAVIOR WILL BE CONSISTENT OR PREDICTABLE.
NO WARRANTY IS PROVIDED FOR BOT PERFORMANCE ON THIRD-PARTY WEBSITES, APPLICATIONS, OR EXTERNAL CHANNELS. YOU DEPLOY BOTS ENTIRELY AT YOUR OWN RISK.
You agree to indemnify, defend, and hold harmless AI Chat for Business, Pinstripe Business Services LLC, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:
We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we determine, in our sole discretion, violates these Terms, is harmful to other users, us, or third parties, or for any other reason. Upon termination by us: (a) your right to use the Service ceases immediately; (b) any outstanding fees become immediately due; (c) unused referral credits are forfeited; (d) provisions that by their nature should survive termination will survive, including ownership, warranty disclaimers, indemnity, and limitations of liability.
You may cancel your subscription at any time through the Stripe customer portal accessible from your account settings. Upon cancellation, your subscription remains active through the end of your current billing period. After your billing period ends, your account is moved to a limited access state. You will be given a reasonable transition period to export your data and reduce your resource usage before enforcement measures take effect.
Upon termination or cancellation, you will have a limited period to download or export your data. After the transition period, resources exceeding the base plan limits will be deactivated. Deactivated resources — including bots, documents, team member access, and channel configurations — are retained for 30 days.
After 30 days, deactivated resources are permanently and irrevocably deleted, including all associated conversation history, knowledge base documents, embeddings, and channel configurations. The account owner's profile and core account data are retained until you explicitly request account deletion.
Team members who lose access due to a plan change or cancellation will be notified via email before their access is removed.
You may export your data at any time while your account is active. We recommend exporting your data before cancelling your subscription. After cancellation, data export may be limited to the transition period described above.
If you upgrade your plan within 30 days of resource deactivation, previously deactivated resources may be automatically restored. After 30 days, deactivated resources are permanently deleted and upgrades will not restore them. Reactivated resources are subject to the limits of your new plan.
The Service may be subject to export control laws and regulations of the United States and other countries. You agree to comply with all applicable export and import laws and regulations. You represent that you are not located in a country subject to U.S. embargo or designated as a "terrorist supporting" country and are not on any U.S. government list of prohibited persons.
These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to conflict of law principles.
Arbitration: Any disputes arising from these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall take place in New York. You waive any right to a jury trial or to participate in a class action.
Exceptions: Either party may seek injunctive relief in a court of competent jurisdiction to prevent irreparable harm. Claims eligible for small claims court may be brought there.
We respect intellectual property rights and will respond to clear notices of alleged copyright infringement in accordance with the Digital Millennium Copyright Act. If you believe your work has been copied in a way that constitutes infringement, please contact us at [email protected] with detailed information about the alleged infringement.
We reserve the right to modify these Terms at any time at our sole discretion. We will notify users of material changes through the Service or email. Your continued use of the Service after any changes constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of the Service.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid while preserving its intent.
These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and AI Chat for Business regarding the Service.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. Any waiver must be in writing and signed by us to be effective.
If you have any questions about these Terms of Service, please contact us:
For written correspondence, please email [email protected] to request a mailing address.
AI Chat for Business is a product of Pinstripe Business Services LLC, a New York limited liability company.