Salesforce Troubleshooting

Salesforce Troubleshooting

Resolve common Salesforce integration issues.
OAuth Errors
"Invalid Client"

• Verify Consumer Key is correct
• Check Connected App is activated
• Wait 10 minutes after creation

"Redirect URI Mismatch"
Ensure callback URL exactly matches: https://api.aichatforbusiness.com/functions/v1/salesforce-oauth
"User Not Authorized"

• User needs API Enabled permission
• Check profile has API access
• Verify org allows OAuth

Data Sync Issues
Records Not Syncing

1. Check Salesforce connection is active
2. Verify object permissions
3. Review sync logs for errors

Leads Not Creating

• Ensure Two-Way sync is enabled
• Verify Lead create permission
• Check required field validation rules

Duplicate Records

• Matching is by email only
• Consider Salesforce duplicate rules

Performance Issues
Slow Sync

• Large orgs take longer
• Consider filtering by date range
• Check Salesforce API limits

API Limit Errors

• Salesforce has daily API limits
• Contact Salesforce for limit increase if needed

Reconnecting

If connection issues persist:

1. Disconnect integration
2. In Salesforce: Revoke OAuth tokens (Setup > Connected Apps OAuth Usage)
3. Wait 5 minutes
4. Reconnect