Shopify Troubleshooting

Shopify Troubleshooting

Common issues and solutions for Shopify integration.
Connection Issues
"Invalid API Token"

• Verify the token was copied completely
• Ensure the app is installed, not just created
• Check that the token hasn't been rotated

"Store Not Found"

• Use the myshopify.com domain, not custom domain
• Example: mystore.myshopify.com

Sync Issues
Products Not Syncing

1. Verify API token has read_products scope
2. Check if products are published
3. Trigger manual sync

Missing Inventory Data

• Ensure read_inventory scope is enabled
• Check if inventory tracking is enabled in Shopify

Order Lookup Failing

• Verify read_orders scope
• Note: Only last 60 days of orders are accessible

Bot Response Issues
Incorrect Product Info

• Products may have outdated data
• Trigger a manual sync
• Check if product was recently updated

Can't Find Products

• Ensure product is published and active
• Check product visibility settings in Shopify

API Limits

Shopify has API rate limits:

• If sync fails, it will retry automatically
• High-volume stores may experience delays during sync

Reconnecting

If issues persist, try disconnecting and reconnecting:

1. Go to Integrations > Shopify
2. Click Disconnect
3. Wait 1 minute
4. Reconnect with fresh credentials