How to Upload Training Documents

To effectively train your AI chatbot, you can upload various types of documents that will serve as its knowledge base. This process enhances the bot's ability to provide accurate and contextual responses to user queries. Here are the steps to upload your training documents:

1. Access Your Bot's Dashboard: Log in to your AI Chat for Business account and navigate to the bot you wish to train. Click on the 'Knowledge Base' section in the left-hand menu.

1. Choose the Upload Option: In the Knowledge Base section, locate the button labeled 'Upload Documents'. You will be presented with options to upload different file formats such as PDF, DOCX, TXT, and MD files.

1. Select Your Files: Click on the 'Upload' button and select the documents you want to add. You can upload multiple files at once to save time. For instance, if you have a PDF containing your product catalog and a DOCX file with your customer service policies, you can upload both in one go.

1. Confirm Uploads: After selecting your files, click 'Open' to start the upload process. Once uploaded, your documents will appear in the list below. Make sure to review any errors or warnings that may arise during the upload.

Key Points to Remember:

• File Formats Supported: The platform supports PDF, DOCX, TXT, and MD formats.
• Document Limits: Each subscription tier has a limit on the number of documents you can upload. For example, the Starter plan allows for 5 documents, while the Professional plan allows for 100.
• Content Quality: Ensure that your documents are clear and contain accurate information. The better the quality of your documents, the more effective your bot will be in providing useful responses.