Zapier Troubleshooting

Common Zapier Issues
Zapier is a powerful tool for integrating AI Chat for Business with over 5,000 applications, but sometimes users encounter issues. Common problems include failed Zaps, connection errors, or unexpected results. To troubleshoot these issues, start by checking the Zap's status in your Zapier dashboard. Look for any error messages or warnings that indicate what might be wrong.
Step-by-Step Troubleshooting

1. Check Your Zap Status: Log in to your Zapier account and navigate to the 'Zaps' section. Ensure that your Zap is turned on. If it has been turned off, simply click the toggle switch to activate it.
2. Review Task History: In Zapier, you can view the task history for each Zap. This can help identify any errors that occurred during execution. Click on the 'Task History' tab to see a detailed log of all completed and failed tasks.
3. Test Your Triggers: Go to the Zap editor and test your triggers. For example, if your Zap is supposed to trigger when a new conversation is created in AI Chat for Business, click on 'Test Trigger' to ensure it's pulling the right data.

Example Scenarios

• Failed Trigger: If your Zap is set to trigger from a new conversation but isn’t activating, check if the AI Chat for Business integration is properly connected. You might need to reconnect your account or check the permissions.
• Unexpected Outputs: If the output of your Zap is not as expected, review the action steps. For instance, if your Zap should send a message to a Slack channel, ensure that the message template is correctly configured and that all required fields are filled out.

By following these steps, you can effectively troubleshoot most common Zapier issues and ensure that your integrations run smoothly.