Overview
Overview
The Lead Capture Across All Channels feature allows you to seamlessly gather and manage customer leads through various communication channels, ensuring a streamlined and efficient process for your business. This feature is designed to simplify the way you interact with potential customers by capturing leads automatically across multiple platforms such as Web Widget, WhatsApp, Instagram, Telegram, Slack, Discord, Facebook Messenger, and SMS. By eliminating the need for manual lead entry, you can focus more on engaging with your customers and less on administrative tasks.
The Lead Capture Across All Channels feature allows you to seamlessly gather and manage customer leads through various communication channels, ensuring a streamlined and efficient process for your business. This feature is designed to simplify the way you interact with potential customers by capturing leads automatically across multiple platforms such as Web Widget, WhatsApp, Instagram, Telegram, Slack, Discord, Facebook Messenger, and SMS. By eliminating the need for manual lead entry, you can focus more on engaging with your customers and less on administrative tasks.
How It Works
How It Works
This feature operates automatically, requiring no setup or configuration on your part. As your customers engage in conversations through any of the supported channels, the system detects and captures lead information when customers naturally provide details such as their name or email address. These details are automatically added to your unified contact database, ensuring you have a comprehensive view of your potential leads across all communication platforms.
When a customer shares their name or email during a chat, the system seamlessly creates a contact entry within your Contacts page. This means you can access all lead information from a single location, regardless of the channel through which the lead was captured. This unified approach not only saves time but also minimizes the chances of losing valuable lead data.
This feature operates automatically, requiring no setup or configuration on your part. As your customers engage in conversations through any of the supported channels, the system detects and captures lead information when customers naturally provide details such as their name or email address. These details are automatically added to your unified contact database, ensuring you have a comprehensive view of your potential leads across all communication platforms.
When a customer shares their name or email during a chat, the system seamlessly creates a contact entry within your Contacts page. This means you can access all lead information from a single location, regardless of the channel through which the lead was captured. This unified approach not only saves time but also minimizes the chances of losing valuable lead data.