Boost Engagement with Triggers

Introduction

Imagine being able to engage with your website visitors just when they are most interested. Proactive chat triggers allow you to do just that by automatically opening your chat widget based on user behavior. Whether they're about to leave, have been scrolling for a while, or are returning to your site, you can connect with them at the right moment.

The Challenge

Capturing a visitor's attention in the digital age is challenging. With short attention spans and countless distractions, visitors often leave websites before engaging. A missed opportunity to connect can mean a lost customer, but how do you engage them without being intrusive?

The Solution

Proactive chat triggers offer a seamless way to interact with your visitors. By setting up triggers based on specific actions, you can ensure your chat widget opens exactly when it's most likely to be welcomed. Here’s how:

• Time on page: Engage visitors who have been on a page for a set duration.
• Scroll depth: Trigger a chat when a visitor scrolls to a certain point.
• Exit intent: Detect when a visitor is about to leave and open the chat.
• URL matching: Target visitors on specific pages.
• Return visitor detection: Re-engage past visitors effectively.

To configure these triggers, navigate to Bot Configuration → Widget → Triggers. Add your desired trigger rules, set custom greeting messages, and preview to ensure everything works smoothly.